Payment
Augustbird accepts payment through PayPal. If you do not have a PayPal account you can use this service with a valid credit or debit card.
Shipping
Digital patterns are emailed directly after purchase. All in stock items are generally shipped within 1-2 business days. We ship all over the world and all orders are shipped via Australia Post and shipping charges are based on weight. Orders are shipped using regular post, which does not come with tracking or insurance. If you require tracking please contact us. We are a small business and unfortunately cannot take responsibility for lost or damaged packages.
Returns
:: Please note :: All yarns are dyed by hand and every yarn is unique. Although Augustbird colourways are repeatable, each dyelot will be a little different, and each skein unique. For large projects please order enough skeins for the complete work from the same dye lot. It is also important to alternate skeins every few rows.
If you're not 100% satisfied with your purchase, we will gladly provide you with a refund or exchange once the goods are returned. Please contact us first before returning your item. The cost of returning the item is the responsibility of the buyer and the item must be returned in its original condition with tags attached. Please note: All sale items, gift vouchers and digital patterns are final and not eligible for return or exchange.
Invoices
We are conscious of our impact on the environment and therefore no longer provide printed invoices with domestic orders. I've you do require a printed invoice please leave us a note at checkout.
Let customers speak for us
My most favourite, treasured, warmest pair of socks I own were lovingly knitted from this beautiful hand-dyed wool…. I absolutely live in them! The natural colour is gorgeous, the wool & silk blend is soft, so comfortable against my skin, & durable as it puts up with the friction of me walking around in my socks all the time. Usually I have to double-sock in the winter with all my other generic socks from the retail shops, but this single layer of wool doesn’t suffocate or bulk-up my feet, & it keeps them comfortably warm & toasty (& pretty) especially during these very chilly winter days, no more numb toes. This wool holds its shape & washes well. I love love love how the colour was achieved too, it’s a beautiful, delicate, earthy neutral. Thank-you so much Bec for sharing your creativity, passion & talent for others to enjoy x
I love a surprise! I received two beautiful skeins of yarn in my Fantail Mystery Bag. The yarn is so soft and gorgeous.
The two skeins are delightful and I will be making mittens for a friend with the blue on. I appreciated the greeting card that was included
I was lucky enough to nab an early skein of this base.
It is gorgeous.
The silk/merino is so soft with a beautiful drape.
The yarn has been spun with a high twist resulting in excellent stitch definition.
The stitches really do lay down beautifully next to each other.
The silk also takes up the dye beautifully as well and gives a great, almost textural interest, to the colour.
Beautiful to knit with!!
Got some of the new sock yarn and can’t believe how shiny and soft it is. As always Rebecca’s dyeing is beautiful and I cannot wait to a start my adventures in plastic free socks begin.
I got the first round of mystery bags and as always they did not disappoint. The wool is so beautiful, but when Rebecca uses her talent with colour it’s just phenomenal. Can’t wait to knit with it.
The yarn is gorgeous and so soft to touch - can’t wait to finish my socks
