FREE DELIVERY ON AUSTRALIAN ORDERS OVER $100

Customer Service

Payment

Augustbird accepts payment through PayPal. If you do not have a PayPal account you can use this service with a valid credit or debit card.

Shipping

Digital patterns are emailed directly after purchase. All in stock items are generally shipped within 1-2 business days. We ship all over the world and all orders are shipped via Australia Post and shipping charges are based on weight. Orders are shipped using regular post, which does not come with tracking or insurance. If you require tracking please contact us. We are a small business and unfortunately cannot take responsibility for lost or damaged packages. 

Returns
:: Please note :: All yarns are dyed by hand and every yarn is unique. Although Augustbird colourways are repeatable, each dyelot will be a little different, and each skein unique. For large projects please order enough skeins for the complete work from the same dye lot. It is also important to alternate skeins every few rows.

If you're not 100% satisfied with your purchase, we will gladly provide you with a refund or exchange once the goods are returned. Please contact us first before returning your item. The cost of returning the item is the responsibility of the buyer and the item must be returned in its original condition with tags attached. Please note: All sale items, gift vouchers and digital patterns are final and not eligible for return or exchange.

 

Invoices

We are conscious of our impact on the environment and therefore no longer provide printed invoices with domestic orders. I've you do require a printed invoice please leave us a note at checkout.

 

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